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Neste Oil

Business areas in brief

CEO's review

Key figures

Strategy

Strategy implementation during 2011

Strategy dialogue

Value Creation programs

Financial targets

Strategic challenges

Industry overview

Oil Products' operating environment

Renewable Fuels' operating environment

Oil Retail's operating enviroment

Business

Oil Products and Renewables

Oil Products

Oil Products' markets

Crude oil and feedstock sources

Oil Products' customers and products

Renewable Fuels

Renewable Fuels' markets

Renewable raw materials

Renewable Fuels' customers and products

Oil Retail

Oil Retail's markets

Oil Retail's customers and products

Station network

Production & Logistics

Refineries

Other production plants

Fleet and terminals

Research, technology, and engineering

Raw material research

Development of products and technologies

Product expertise and patents

Engineering company Neste Jacobs

Sustainability

Sustainability at Neste Oil

Foreword by Senior Vice President, Sustainability and HSSE

Sustainability-related risks and opportunities

Sustainability of fossil fuels

Sustainability of renewable fuels

Sustainability legislation and recent development

Progress on voluntary sustainability verification scheme

Impact of indirect land use change

Material aspects of sustainability

Stakeholder engagement in materiality assessment

Managing sustainability

Sustainability management tools

Certified operating systems

Sustainability-related reviews

Sustainability review results

Sustainability targets

Financial responsibility

Direct and indirect financial impacts

Capacity-related investments

Investments in efficiency, environment, and safety

Customers

Partners and suppliers

Investments in personnel

Owners and financiers

Taxes and other payments

Charitable donations and sponsorship

Environmental responsibility

Managing environmental responsibility

Environmental impact and risks comprehensively identified

Making better use of natural resources

Material and energy balance

Energy efficiency

Continuous improvements in energy efficiency

Climate protection and products that reduce emissions

Neste Oil’s greenhouse gas emissions

Emission allowances

Product lifecycle analyses

Protecting the soil and waterways

Water

Impact of water use is local

Updating Neste Oil’s water inventories under way

Efficient water use and wastewater treatment

Case: Court orders Neste Oil to pay for cleaning up soil at a service station

Protecting the biodiversity of forests and the natural world

Natura areas close to the Porvoo and Naantali refineries

Case: Using forest harvesting waste to produce a premium-quality input for renewable fuel

Environmental impact of Neste Oil’s supply chain

Raw material procurement

Refining

Airborne emissions resulting from refining

Refinery greenhouse gas emission levels unchanged

Case: Sulfur dioxide emissions at Porvoo within permitted levels in 2009

Logistics

Case: Neste Oil tankers sail along the Northeast Passage

Case: New VOC recovery system being built at Porvoo

End-use

Case: Excellent results from NExBTL aviation fuel trial

Waste management

Head Office and the WWF’s Green Office program

Sustainability of supply chain

Sustainability verification and greenhouse gas emissions

Sustainable bio-based raw material procurement

Broader raw material base

Proportion of certified bio-based raw materials nearly quadrupled

Proportion of crude palm oil reduced from 2010

Strict sustainability criteria for suppliers

NGOs continue to be critical of palm oil use

Sustainable land use

Neste Oil receives the Public Eye Award

Palm oil producer IOI investigated by the RSPO

From confrontation to more constructive cooperation

Social responsibility

Human rights and equality

Managing social responsibility

Stakeholder engagement

Neste Oil’s key stakeholders

Stakeholder Advisory Panel established

Measuring stakeholder engagement

Communication and cooperation

Improving customer focus

Public affairs and advocacy

Advocacy in Finland

Advocacy in Europe and the US

Participation in organizations and joint projects

Global IGO and NGO programs

Sponsorship and charity work

Personnel

Personnel structure

Personnel structure by country

Personnel graphs

Personnel turnover

Recruitment

Developing employer image

Employer image in 2011

Developing Neste Oil’s leadership and corporate culture

Developing leadership and supporting managers in their work

Engaging people

Engaging personnel in the strategy process

Engaging personnel in Neste Oil’s innovation process

Employee development and training

Complying with values, laws and principles

Equality and diversity

Promoting equality in Finland and elsewhere

Equitable and motivational remuneration

Competitive remuneration and fringe benefits

Promoting equal pay

Pension cover

Wellbeing, health, and safety

Wellbeing at work

Occupational health

Safety

Safety management

Safety reporting

Safety improvement initiatives

Process safety

A safe workplace

All accidents are preventable

Safety training

Product logistics

Product safety

Updating the public on fuel changes

Product packaging and labeling

Safety of new raw materials

Case: New small-engine gasoline launched in Finland

Sustainability reporting

Reporting principles

Scope of reporting

Reporting tools and practices

Independent assurance statement

GRI content index

Governance

Corporate Governance Statement

Annual General Meeting

Nomination Board

Supervisory Board

Board of Directors

Members of the Board of Directors

Board Committees

President & CEO

Neste Executive Board

Members of the Neste Executive Board

Neste Executive Management Board

Company Auditor

Internal Audit

Insider Guidelines

Performance Management Process

Internal Control

Risk management

Objective, framework, and process

Risk management governance

Risk reporting

Risk relating to Neste Oil's business

Remuneration and shareholdings

Remuneration principles for senior management

Remuneration and shareholdings of the Board of Directors

Remuneration and shareholdings of the Supervisory Board

Remuneration and shareholdings of the President & CEO and the Neste Executive Board

Personnel Fund

Investor information

Shares and shareholders

Share performance and trading

Shareholders and dividend

Information for shareholders

Review by the Board of Directors

The Group’s results for 2011

Cash flow, investments, and financing

Main events during the reporting period

Strategy implementation

Market overview

Production and sales

Segment reviews

Shares, share trading, and ownership

Corporate Governance

Personnel

Health, safety, and the environment

Research and development

Events after the reporting period

Potential short-term and long-term risks

Risk management

Outlook

Dividend distribution proposal

Financial statements

Key financial indicators

Calculations of key financial indicators

Consolidated financial statements

Consolidated income statement and Consolidated statement of comprehensive income

Consolidated balance sheet

Consolidated cash flow statement

Consolidated statement of changes in equity

Notes to the Consolidated financial statements

1 General information

2 Summary of significant accounting policies

3 Financial risk management

4 Segment information

5 Assets held for sale

6 Acquisitions and disposals of subsidiaries

7 Analysis of revenue by category

8 Other income

9 Materials and services

10 Employee benefit costs

11 Depreciation, amortization and impairment charges

12 Other expenses

13 Financial income and expenses

14 Income tax expense

15 Earnings per share

16 Dividend per share

17 Property, plant and equipment

18 Intangible assets

19 Investments in associates and joint ventures

20 Carrying amounts of financial assets and liabilities by measurement categories

21 Non-current receivables and available-for-sale financial assets

22 Inventories

23 Current trade and other receivables

24 Cash and cash equivalents

25 Derivative financial instruments

26 Equity

27 Non-current and current liabilities

28 Deferred income taxes

29 Provisions

30 Retirement benefit obligations

31 Share-based payments

32 Related party transaction

33 Group companies on 31 December 2011

34 Contingencies and commitments

35 Disputes and potential litigations

36 Events after the balance sheet date

Parent company financial statement

Parent company income statement

Parent company balance sheet

Parent company cash flow statement

Notes to the parent company financial statements

Note 1

Note 2–3

Note 4–5

Note 6–7

Note 8

Note 9–11

Note 12

Note 13–15

Note 16–17

Note 18–20

Note 21

Note 22–23

Note 24

Proposal by the Board of Directors

Auditor’s report

Quarterly segment information

Pro Motion

Motion, transportation, and community

We all need to keep things rolling

Forest fooprint and protecting forests

The root cause of deforestation is poverty

Car industry and emission reduction

A smaller environmental footprint with biofuels

Biofuels in aviation industry

The current and future market for aviation biofuels

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